1.The system will be representative of all agencies, depts., & organizations that provide services: employment & training, social services, School-To-Work

2.Participants/partnering agencies will be linked electronically to a shared information system that will make access to information about services available to each customer of the system at each agency.

3.Create the self-directed service access system

Customers will be treated holistically, with an understanding that full employment cannot be reached without dealing with barriers to employment.

Every door will be the right door for customers of the One Stop System. Take advantage of available technologies in order to serve more customers and provide better tools for customer service

Coordinate existing self service systems and make better use of existing technology, especially the Internet and the Employment Department kiosks already in place. This is the best capacity tool the system has.

Simplify and reduce the cost of administration, eliminate customer confusion and program isolation, attract new funds to the system.

• Develop interagency information sharing agreements
• Develop a system of connectivity
• Train partnering staff in use of system
• Establish a system to keep info current

Develop multiple applications and uses to meet the full range of customer needs.

Develop a unified, integrated funding strategy formed and implemented by all partners.

Steering Committee

Technology Team

Steering Committee

5.The One Stop environment will give customers greater choice as well as the opportunity to self select programs and services needed to gain self sufficiency and full employment.

6.Create efficiencies in program cost and increase capacity of system through collaboration and integration of services.

7.Establish performance driven, outcome based measures for the One Stop System and its participating agencies.

Readily available and easy to access information on programs will enable the system to be customer driven improving both quality and capacity of intake activities.

System measurement will provide a basis for future funding, enable a plan for continuous improvement, and establish minimum customer service performance expectations from participating agencies.

• Develop the environment of trust which will allow for program collaboration
• Find the win-wins for each participating agency
• Develop an 18 month phased in approach

• Develop a plan to measure customer satisfaction
• Conduct focus groups to determine levels of service expectations from customer bases
• Establish performance benchmarks
• Create a continuous improvement plan

Capacity Building team

Capacity Building Team

Steering Committee/Exec. Committee

8. Develop value added resources for employers and those currently employed; create incentives for employers to use the services and access the One Stop System.

9. Develop trust and shared information conduits between agencies, agency staff. and integrate intake and assessment information

The One Stop System must work with area employers, economic development and business/job creation in order to have value for job seeking clients and employers. Current Labor Market Information and job availability information is a critical element of the One Stop System.

In order to create a seamless system, agency staff will have to work together, share resources, and collaborate on family and client case work. These same persons will be working to streamline intake and eligibility information. The success of the One Stop System will depend on the level of trust developed between multi-agency staff.

• Inclusion of Labor Market information
• Unified services to employers
• Pooled job orders
• Single contact for employers
• Services and information for the currently employed

Employer Services Team

Staff Development and Training Team